These Terms and Conditions set out the basis on which Rubbish Clearance Hampstead provides rubbish removal and waste collection services. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business, organisation, or other entity that requests or receives services from Rubbish Clearance Hampstead.
Services means any rubbish clearance, waste collection, bulky waste removal, house or office clearance, garden waste removal, or related services provided by Rubbish Clearance Hampstead.
Waste means any items, materials, junk, rubbish, debris, or other goods that the Customer asks us to remove and dispose of as part of the Services.
Site means the premises, property, or location from which the Waste is to be collected or at which the Services are to be provided.
Contract means the agreement between the Customer and Rubbish Clearance Hampstead incorporating these Terms and Conditions.
Rubbish Clearance Hampstead provides waste removal and related services for domestic and commercial Customers. Our services include but are not limited to general rubbish clearance, household waste removal, office clearance, garden waste removal, and light DIY and refurbishment waste clearance.
The exact scope of the Services will be set out in your booking confirmation or agreed verbally or in writing before work begins. Any additional work requested on Site that falls outside the original scope may be charged separately at our prevailing rates.
We reserve the right to refuse to remove certain types of items or to perform work that we reasonably consider unsafe, unlawful, or outside our operational capability.
Bookings can be made by telephone, email, or through any other method we may make available from time to time. When making a booking, the Customer is responsible for providing accurate information, including the type and approximate volume of Waste, access details, and any relevant Site restrictions.
Any quotations or estimates given during the booking process are based on the information provided by the Customer. If on arrival we find that the description of the Waste or access conditions differ materially from the information provided, we may need to revise the price, adjust the service, or decline the job. In such cases, no work will be carried out without the Customer’s consent to any revised charges.
A booking is only confirmed when we have accepted it and communicated our acceptance to the Customer. We may refuse or cancel any booking at our discretion, including where we have reason to suspect misuse of our services or potential breach of these Terms and Conditions.
The Customer must ensure that there is safe, reasonable, and lawful access to the Site at the agreed date and time. This includes providing correct access codes, keys, parking instructions, or entry permissions where necessary.
The Customer is responsible for:
Ensuring that they are present at the agreed time or that an authorised representative is available to grant access and confirm the Waste to be removed.
Ensuring that any communal or shared areas are accessible for our operatives and that any necessary permissions from neighbours, landlords, or managing agents have been obtained.
Ensuring that the Waste to be collected is clearly identified and separate from any items that are not to be removed.
We are not responsible for any delay or failure to perform the Services caused by inadequate access, incorrect information, or the Customer’s failure to comply with these responsibilities. Waiting time or wasted journeys caused by such issues may be charged at our standard rates.
Prices for our Services are generally based on factors such as the volume and weight of Waste, the type of materials to be removed, the time required to carry out the work, and any special handling requirements. Where possible, we will provide an estimate in advance based on the description provided by the Customer.
All quotations are given in good faith but are not binding until we have inspected the Waste on Site. If the actual Waste differs from the description provided, we may adjust the price accordingly before commencement of work. The Customer will be informed of any adjusted charges and may choose whether to proceed.
Unless otherwise stated, prices quoted are exclusive of any applicable taxes or statutory charges that we are required to collect. Any such amounts will be added to the final invoice where applicable.
Payment is due on completion of the Services unless otherwise agreed in writing prior to the booking. We may accept payment by cash, card, bank transfer, or other methods that we decide to offer from time to time.
For business Customers with approved credit arrangements, payment terms will be as stated on the invoice. If no terms are stated, payment shall be due within 14 days of the invoice date.
We reserve the right to charge interest on overdue amounts at the statutory rate or at a rate we reasonably specify, accruing on a daily basis from the due date until the date of actual payment, whether before or after judgment.
We may suspend or refuse to provide further Services to any Customer whose account is overdue or where we reasonably believe there is a risk of non-payment.
The Customer may cancel or amend a booking by giving us notice by telephone or email. Where possible, we ask for at least 24 hours notice prior to the scheduled collection time for any cancellation or change.
If a booking is cancelled with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our administrative and operational costs, including any wasted travel or allocated resources.
If we arrive on Site at the agreed time and are unable to carry out the Services due to lack of access, incorrect information, absence of an authorised person, or other reasons beyond our control, we may treat the booking as cancelled by the Customer and may charge a call-out or cancellation fee.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including adverse weather, vehicle breakdowns, staff illness, or unforeseen operational issues. In such cases, we will seek to notify the Customer as soon as reasonably practicable and will offer an alternative time. We will not be liable for any resulting loss of profit, costs, or other indirect losses.
Our Services cover most non-hazardous household and commercial Waste. Certain materials are subject to specific legal controls or require specialised handling and may not be included in standard Services.
The Customer must inform us in advance of any Waste that includes or may include hazardous or restricted materials, such as asbestos, chemicals, oils, clinical waste, gas bottles, batteries, tyres, fridges and freezers, or electrical equipment requiring special treatment. Additional charges and arrangements may apply for such Waste, and in some cases we may not be able to collect it.
We reserve the right to refuse to collect any item that we believe cannot be safely handled, transported, or disposed of, or which we reasonably suspect may be hazardous or illegal to handle or transport.
If we discover prohibited or misdescribed Waste after collection, we may return such Waste to the Customer or require the Customer to reimburse us for any additional costs, charges, fines, or expenses incurred in handling or disposing of the Waste in compliance with applicable law.
Rubbish Clearance Hampstead operates in accordance with relevant UK waste management laws and regulations. We aim to manage and dispose of collected Waste in a responsible and environmentally sound manner, making use of authorised waste transfer stations, recycling facilities, and disposal sites.
Once the Waste has been collected and loaded onto our vehicle, ownership and responsibility for that Waste generally passes to us, except where prohibited or hazardous materials have been misdeclared by the Customer. We will then arrange for the transport and disposal or recovery of the Waste in accordance with applicable regulations.
We may at our discretion separate recyclable materials or reusable items from mixed Waste to reduce environmental impact. However, we do not guarantee that any particular proportion of Waste will be recycled or reused, and we give no warranty as to the specific environmental outcome of any individual collection.
The Customer warrants and represents that:
They are the owner of the Waste or are otherwise authorised to arrange for its removal and disposal.
The Waste does not include any items that are subject to retention of title by a third party or which are otherwise not lawfully in the Customer’s possession.
The Waste has been accurately described to us and does not contain any hidden hazardous, explosive, or dangerous items or substances.
The provision of the Services at the Site will not put our operatives, vehicles, or third parties at undue risk and will not cause damage to property that could reasonably be avoided through normal care.
The Customer will indemnify and hold harmless Rubbish Clearance Hampstead from and against any claims, losses, damages, costs, or expenses arising out of a breach of these warranties.
We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is limited as follows.
We will not be liable for any loss of profits, loss of business, loss of anticipated savings, loss of reputation, or any indirect or consequential loss arising out of or in connection with the Services or these Terms and Conditions.
Our total liability in respect of any claim arising out of a single event or series of related events shall not exceed the total price paid or payable by the Customer for the relevant Services, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
The Customer is responsible for protecting any fragile items, floor coverings, or surfaces that may be at risk during the clearance. While our operatives will take reasonable care, we are not liable for minor cosmetic damage or wear and tear that may occur during the normal course of moving Waste through confined spaces.
Rubbish Clearance Hampstead maintains appropriate insurance cover for its operations, including public liability insurance at a level we consider reasonable for the nature of our Services. Details of our insurance cover can be made available to Customers on request.
The existence of insurance does not increase or extend our liability beyond the limits set out in these Terms and Conditions or otherwise imposed by law.
If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible and in any event within 48 hours of completion of the work. We will investigate any complaint in good faith and seek to resolve the matter promptly.
Where appropriate, we may offer a remedy such as a partial refund, a price adjustment, or a return visit to rectify an issue. Any such remedy will be at our discretion and without prejudice to our rights under these Terms and Conditions.
If a dispute cannot be resolved amicably, either party may pursue their legal rights through the courts as set out under Governing Law and Jurisdiction below.
We collect and process personal information necessary to administer bookings, provide the Services, issue invoices, and manage our relationship with Customers. We will handle such information in accordance with applicable data protection laws.
We will not sell or disclose your personal information to third parties except where required to provide the Services, to comply with legal obligations, or where otherwise permitted by law.
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will apply to any new booking made after the date of publication or notification.
For ongoing or scheduled Services, we will notify you of any material changes to these Terms and Conditions where reasonably practicable.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By proceeding with a booking or allowing our operatives to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Read the full service terms and conditions for Rubbish Clearance Hampstead, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
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