This Privacy Policy explains how Rubbish Clearance Hampstead collects, uses, stores and protects your personal data when you use our rubbish clearance and related services in the Hampstead area. It applies to all Rubbish Clearance Hampstead customers in our service area, including residential and business clients, and to anyone who contacts us to inquire about our services.
Rubbish Clearance Hampstead is a local waste removal and clearance service provider operating in the Hampstead area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Hampstead is the data controller for the personal data described in this Privacy Policy.
We collect and process different categories of personal data depending on how you interact with us. This may include:
Contact details such as your name, address, email address and telephone number, so that we can communicate with you and attend your property or site.
Service information such as details of the property or premises where the clearance is required, access instructions, preferred dates and times, and any relevant notes about the job.
Booking and transaction data such as records of services requested and provided, booking confirmations, invoices, payment status, and basic payment-related details. We do not store full card numbers, security codes or bank passwords.
Communication records such as emails, text messages, and call details when you contact us by phone, email or through any enquiry form, together with any information you choose to provide within those communications.
Technical and usage data where applicable, such as your IP address, basic device and browser information, and how you interact with our website, for example which pages you view and when, through the use of cookies or similar technologies.
We collect personal data directly from you when you contact us by phone, email, text message or through an online enquiry form to request a quote, make a booking or ask a question. We also collect data when you confirm a booking, pay for a service, or otherwise communicate with us about your clearance requirements.
We may obtain limited information about you from third parties where it is necessary to provide our services, for example if a landlord, letting agent, property manager or relative contacts us on your behalf and provides your contact details or address so that we can carry out a clearance.
We only process your personal data where there is a lawful basis to do so. The main purposes and associated lawful bases are:
To provide our services to you, including responding to enquiries, preparing quotes, arranging and performing rubbish clearance and related services, and managing bookings. We rely on the lawful basis of performance of a contract or taking steps at your request before entering into a contract.
To manage payments, invoicing and accounts, including confirming that payments have been made or are outstanding and keeping financial records. This processing is necessary for the performance of a contract and for compliance with legal obligations relating to taxation and accounting.
To communicate with you about your bookings, changes to service times, safety information and other service-related messages. This is necessary for the performance of a contract and for our legitimate interests in ensuring efficient service delivery.
To improve and manage our business, including analysing service use, responding to feedback, training staff, and maintaining accurate records of jobs completed in the Hampstead area. We rely on our legitimate interests in running and developing our business, provided your interests and fundamental rights do not override those interests.
To comply with legal and regulatory requirements, including obligations relating to waste disposal records, health and safety, and responding to lawful requests from public authorities. This processing is carried out on the basis of legal obligation.
To send you occasional service updates or relevant offers about our services, where permitted. Where we rely on consent, you may withdraw this at any time. In some cases, we may rely on our legitimate interests to send you service-related information, where this is proportionate and expected.
We use your personal data to deliver and manage rubbish clearance services efficiently and safely across the Hampstead area. This includes confirming and attending appointments, ensuring that we have accurate directions and access information, and providing documentation such as invoices and receipts. We may also use your data to check job details if you contact us with queries and to handle any complaints, disputes or follow-up services you request.
We do not sell your personal data. We only share personal data where it is necessary and lawful to do so. We may share limited personal data with trusted third-party service providers acting as data processors on our behalf, such as providers of payment processing, accounting or bookkeeping services, customer management systems, secure data storage, email and communication platforms, and information technology support.
These processors are only permitted to process your personal data according to our instructions and for the purposes described in this Privacy Policy. They must keep your data secure and must not use it for their own independent purposes.
We may also share your data with professional advisers, such as legal or tax advisers, where this is necessary for advice or representation, and with public authorities, regulators or law enforcement agencies where we are legally required to do so.
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place. This may include the use of standard contractual clauses or reliance on a finding of adequacy by relevant authorities. Further details can be provided upon request.
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax or accounting requirements. The retention period will vary depending on the type of data and the context in which it was obtained.
Contact and booking information related to services we have provided in the Hampstead area is typically retained for the duration of our relationship with you and for a period of up to six years after the end of the relevant financial year, to comply with legal and tax obligations and for the establishment, exercise or defence of legal claims.
Where data is no longer needed, it will be securely deleted, anonymised or otherwise removed from our systems. In some cases you may ask us to delete your data sooner, subject to our legal obligations and legitimate interests.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include controlled access to systems containing personal data, secure storage, and procedures designed to maintain the confidentiality and integrity of the data we hold.
While no system can be guaranteed to be completely secure, we regularly review our security practices and aim to ensure that your personal data is handled responsibly and in line with applicable data protection laws.
As a customer of Rubbish Clearance Hampstead, you have a number of rights in relation to your personal data, subject to certain conditions under data protection law. These rights include:
The right of access, meaning you can request confirmation of whether we hold personal data about you and obtain a copy of that data.
The right to rectification, meaning you can ask us to correct inaccurate or incomplete personal data.
The right to erasure, sometimes called the right to be forgotten, meaning you can request that we delete your personal data where there is no good reason for us to continue processing it, subject to our legal obligations.
The right to restrict processing, meaning you can ask us to limit how we use your data in certain circumstances, for example while we are verifying its accuracy.
The right to data portability, meaning you can request that we provide certain personal data to you or to another organisation in a structured, commonly used and machine readable format where the processing is based on consent or contract and is carried out by automated means.
The right to object to processing based on our legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop sending it to you.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact Rubbish Clearance Hampstead using the contact details provided on our website or in your booking correspondence. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly first.
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or applicable law. When we make changes, we will revise the date of the update and make the updated policy available. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Rubbish Clearance Hampstead in the Hampstead area.
Read how Rubbish Clearance Hampstead collects, uses, stores and protects your personal data in line with GDPR, and learn about your privacy rights as a customer in the Hampstead area.
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